OSH Security Practice Test

When answering the phone at your site, it is important to greet the caller while identifying yourself and the company. This is crucial for maintaining professionalism and creating a positive interaction with the caller. Having a pen and notebook with you at the phone may be useful for jotting down key information, but it is not as essential as the initial greeting and identification. While smiling as you pick up the phone can also create a friendly atmosphere, it is not as essential as greeting the caller and identifying yourself and the company. Therefore, the correct answer is B.